Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • The Help Center section incorporated into our Site Control Panel features a collection of help articles and commonly asked questions. Aimed towards fixing any common problem that you might face, they are written by our support team of seasoned techs.

  • Top quality support service

  • Tutorial Videos

  • For people who’d rather discover how to handle a frequently encountered issue by watching a video lesson, we’ve added a collection of video tutorials to our Site Control Panel. All the tutorials are concise and simple to follow. They offer you step–by–step presentations of various site administration procedures.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a 24/7/365 client support service and feature a 60–minute ticket response time guarantee. Our accomplished technicians will be online for you day and night and will resolve any problem that you could encounter within maximum sixty minutes after the helpdesk ticket submission. In most cases, a response will be given to you within 20 minutes.