Client Support Channels
A One–Hour Support Ticket Response Time Guarantee
Each assistance request you send to us will be responded to within maximum 60 min. If for any reason whatsoever your ticket or email calls for further assistance from a system administrator, we will without delay forward it and leave a comment to notify you that your issue is being examined. If you order the Optional Managed Services package, all of the server administration services included there will be completed at a time of your choosing.
An Exceptional Customer Support Service
If you require any assistance while using the Site Control Panel or with any of the applications that we have installed on the dedicated hosting server for you, do touch base with the technical support staff anytime through the ticketing system. What’s more, should you require assistance administering your server, you can make use of our Optional Managed Services package, which includes weekly OS updates, problem troubleshooting and software installation procedures, server monitoring and restarting procedures, backup disk space, etcetera.
An Easy–to–Navigate Help Area
We have equipped our Site Control Panel with an extensive knowledgebase, which includes in–depth explanations of all its features and functions. Also, we have made in–depth video tutorials that will further reveal to you how to perform a certain task or resolve a regularly encountered problem. The educational articles and the tutorial videos are easily reachable from every Site Control Panel section through the Help and Videos buttons located in the top right corner.