Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user service staff is qualified to shortly address all of our Linux cloud packages customers’ concerns and advise demands. Via our ticket system, it is also possible to send your question and a support staff fellow member will, no doubt go back to you in only max one hour. In fact, practice indicates that the normal resolution period is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • Our technical support service is delivered by a team of knowledgeable techs that are able to respond to your query right away. You’ll be able to make contact with the support staff by starting a tech support ticket from your Site Control Panel or by submitting us an e–mail. On business days, you can also call us on the phone or use the online chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • If you require support while performing tasks within the Control Panel, you can always click on the Help key and track down your question in the list of articles or blog posts that will show up. We have also turned almost all of the posts into training videos. The listing of videos will load if you choose the Videos key available in each section.