Although this is not the mainaspect to help you distinguish a dependable cloud hosting supplier from a bad one or a reseller from a real provider, the option to call and communicate with a live person is a sign that you aren't using the services of a one-person service provider and that you will be able to reach someone whenever you're looking for support. The phone support for web hosting services may vary from standard to expert, so the issues that can be resolved through a phone call vary based on the particular supplier. In the general case, these matters are simpler and include billing or 1st level tech issues since more complex issues often require a support ticket where both you and the administrators can follow the proceedings with a particular issue. Nonetheless, the option to call your service provider can save you a lot of time and efforts for the numerous small issues which may eventually appear when you manage your web hosting account.

Phone Support in Cloud Hosting

All our cloud hosting plans come with telephone support 14 hrs a day even on official holidays, which means that if you don't have an account yet, you can call and learn more about our solutions or if we meet the system requirements for your websites. For your convenience, we have local phone lines in the United States, the United Kingdom and Australia, so that you're able to contact the telephone number which is closer to you. If you're an existing customer, we will help you in a timely manner with any kind of general and billing issues as well as with various technical issues in order to save you time and efforts - we are aware of the fact that in some cases it is more convenient to talk to a live person and get things done immediately. Certainly, some matters simply cannot be resolved on the telephone, so in such a case you will have to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be sure that there will always be somebody to assist you when you have any questions about the semi-dedicated server plans that we offer. Whether you would like to know more about the plans, you have some billing issue or some general problem, you can give us a call. Despite the fact that some more complex issues may need a support ticket so as to give some time to our tech support team to investigate, we are able to assist you with various technical questions over the phone as well, saving you time and efforts. As we have data centers on as many as 3 different continents - in the USA, the UK and Australia, we have local telephone lines in these countries as well. If you're in another country, we have an international number where you are able to reach us.