If you ever have any questions in regard to the hosting service in general or you encounter a problem with your sites, you will have to contact the hosting provider’s help desk support team. It may not matter how fast they will answer if you’ve got an enquiry of a generic nature, but an issue like a failed software application update, for example, may lead to your site becoming damaged or inaccessible on the Internet. And the longer you wait for the support team to lend you a hand, the longer the website will be offline. In case you offer goods or services online, any outage will affect your website adversely and you can lose existing or potential customers. Lots of hosting providers, mainly resellers, handle trouble tickets and emails within 24 hours, but in the Internet sphere this is way too long, as customers will hardly ever come back to a site that’s not functioning properly for a lengthy span of time.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can forget about waiting for hours, or even all day, to get an answer to a customer support ticket or an email. No matter when you get in touch with us, we’ll lend you a hand within only one hour with any pre-sales or technical questions that you might have. The fact is, our real reaction time hardly ever exceeds 20 to 30 minutes. Since we’re at your service 7 days a week, you will always obtain assistance in a well-timed manner and we understand how critical that is in the digital era. As soon as you contact us, we will respond to your inquiries. If you confront any technical problem, we’ll resolve it instead of you, or we’ll give you all the necessary information if there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our help desk staff members will be at your service at all times and they’ll respond to any support ticket that you submit through your hosting Control Panel within maximum 60 minutes. The ticket response time is guaranteed regardless of whether you’ve got a generic inquiry concerning your semi-dedicated server or you face some difficulty and for most issues you won’t have to wait even that long. No matter what the essence of the issue is or what time of day or night it is, we will be there to assist you, as we’re available 24 hours a day, 7 days a week to deal with any technical, billing or general issue. If you contact us about anything that’s within our capacity, we will solve it before we respond, which means that you won’t have to wait for hours or days while the problem lingers. In case there’s something that you need to do on your end, we’ll supply you with the necessary info – what workable solutions to try, what actions to take, etc.