A live chat is one of the ways of communication supplied by some website hosting companies as a part of their support services. Depending on the company, the chat is used for billing, pre-sales and/or technical assistance. This method of contact is faster compared to a support ticket and it will make it much less likely to misunderstand or misspell something as compared to a phone call with a representative. Furthermore, if the issue that you experience needs some time to be investigated and resolved, you are able to do something different meanwhile instead of just waiting, like you'd have to do when you call. You can also take advantage of a live chat support service for free as long as you have Internet accessibility even when your web hosting provider is based in a different country and they don't have a local phone number that you can call.

Live Chat Support in Cloud Hosting

Together with the phone and ticket support, we provide live chat support too. You will be able to get in touch with us every day, which includes weekends and holidays, and we will give you more details about the Linux cloud packages that we offer if you are not a customer yet, or about general and billing questions when you already have an account. Although for solely tech issues you need to open a trouble ticket to the tech support team, as such matters will need more time to be dealt with, you may still get in touch with us on the live chat for some technical information. For example, we are able to assist you to set up an email address in your e-mail client or troubleshoot multiple problems, saving you time and effort. Even if our phone lines are already off for the day, you will be able to talk with a live person.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we offer with our Linux semi-dedicated hosting packages, you can get the the right answers for any questions you may have or get various troubles taken care of without delay. Our service is available every day, therefore you'll be able to speak to an agent even on holidays and weekends. In the event that you're not sure which package would be better for your web sites or if our outstanding cloud hosting platform matches some system requirements, you may come on our live chat prior to purchasing anything. If you are an active customer, you're able to find more details about billing issues, account settings along with various common tech troubles you may encounter, for example in case you can't install an e-mail account in a client on your computer. The live chat can save you plenty of time regardless where you are or when you contact us.