In case you have bought a hosting package and you’ve got certain questions in regard to a given function/feature, or in case you have stumbled upon a certain complication and you require help, you should be able to get in touch with the respective help desk staff. All hosting providers use a ticketing system regardless of whether they offer other methods of contacting them apart from it or not, since the fastest way to handle a problem most often is to use a ticket. This model of correspondence renders the responses exchanged by both parties easy to track and enables the support team representatives to escalate the problem in case, for example, a sysadmin must get involved. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you have to have at least two different accounts to touch base with the technical support team and to actually administer the hosting space. Non-stop switching from one account to the other might often be a drag, not to mention the fact that it takes quite a long time for most web hosting providers to respond to the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

In contrast to what you may find with a lot of other web hosting providers, the support ticket system that we are using with our Linux cloud packages is an essential part of the Hepsia Control Panel, which comes with all accounts. You won’t need to memorize different sign-on credentials, as you will be able to manage both your tickets and the web hosting account itself in a single place. So, if you have a query or chance upon an issue, you can get in touch with our help desk staff members instantly. Our system comes with a smart search functionality. This implies that even in case you’ve submitted heaps of tickets through the years, you will be able to find the one that you need without hassle. Besides, you can see knowledge base instructions for fixing commonly faced difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have a semi-dedicated server account with our company and you want to contact our client service team members, you’ll be able to send a ticket straight from your Hepsia Control Panel instead of using an entirely different help desk support platform as you will need to do with the vast majority of hosting providers on the market. Our integrated trouble ticket system will permit you to send a new ticket without any difficulties and to go through older tickets using an intelligent search filter. You will also be able to have a look at the applicable knowledge base articles that our system will present to you based on the category that you select for your new ticket. You can do all of these activities without leaving your Control Panel at any time, which means that in case you confront any issue or have a question, you can contact our support engineers and resolve the specific problem in less than an hour using one single platform.