Integrated Ticketing System in Cloud Hosting
In contrast to what you may find with a lot of other web hosting providers, the support ticket system that we are using with our Linux cloud packages is an essential part of the Hepsia Control Panel, which comes with all accounts. You won’t need to memorize different sign-on credentials, as you will be able to manage both your tickets and the web hosting account itself in a single place. So, if you have a query or chance upon an issue, you can get in touch with our help desk staff members instantly. Our system comes with a smart search functionality. This implies that even in case you’ve submitted heaps of tickets through the years, you will be able to find the one that you need without hassle. Besides, you can see knowledge base instructions for fixing commonly faced difficulties.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have a semi-dedicated server account with our company and you want to contact our client service team members, you’ll be able to send a ticket straight from your Hepsia Control Panel instead of using an entirely different help desk support platform as you will need to do with the vast majority of hosting providers on the market. Our integrated trouble ticket system will permit you to send a new ticket without any difficulties and to go through older tickets using an intelligent search filter. You will also be able to have a look at the applicable knowledge base articles that our system will present to you based on the category that you select for your new ticket. You can do all of these activities without leaving your Control Panel at any time, which means that in case you confront any issue or have a question, you can contact our support engineers and resolve the specific problem in less than an hour using one single platform.