The access to the customer and tech support that a cloud hosting company offers will tell you a lot about the services that they offer too. In the event that you're allowed to use only email messages and / or tickets, you have almost certainly come across some reseller and not the hosting supplier. When this is the case, you may have to wait for several days so as to have an issue resolved as your reseller may not be checking their communication on a regular basis or they may need to contact the real hosting company for extra assistance. When the supplier offers you several ways of communication with quick response time which are available at any time, they are almost certainly the top provider, not a reseller. Which means that you'll benefit from prompt assistance and top quality support since they'll have immediate access to the servers where your account is. No matter what the trouble - sales or technical, it's always better to get hold of your website hosting company directly using your favourite way of communication.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for all our cloud hosting plans are round-the-clock, thus you can forget about waiting for several days to get assistance. If you aren't our client yet, you can give us a call, chat with a representative or send an email message. If you do have an account, you are able to open a support ticket in addition to the other three methods of contact. You're able to pick the best way to contact us depending on what your location is or what kind of device you are using. We're able to assist you for almost any hosting-related question that you have or problem that you may encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in such a case the maximum reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how important it is to get well-timed help, particularly when your website is not working properly for some reason. All our Linux semi-dedicated hosting packages come with 24/7 customer and tech support, therefore if something happens, you're able to use a number of methods to let us know - phone line with multiple local numbers globally, live chat, e-mail messages and tickets. The first two options are for billing, pre-sales and general issues, which means that in case you don't have an account yet, for example, you'll be able to get extra details regarding our solutions, or we will assist you with less complex tech matters. The other two methods are for strictly tech issues or everything that's more time-consuming due to the fact that it is much easier to follow the communication between you and our support team. The guaranteed maximum reply time for them is merely 1 hour, the actual one - 15-20 min, so you won't have to wait for an entire day in order to get assistance as you may have to do with various other service providers.

24/7 Customer Support in Dedicated Servers Hosting

We are aware how important it is to receive well-timed support in general, let alone when you manage a whole server, so every single dedicated server that we provide includes 24/7 support with one-hour reply time warranty regardless of the situation. The service is absolutely free for all problems with your server or the software that was installed by our administrators during the setup, which means that you are able to get in touch with us as many times as you'd like, even during holidays. You can either open a support ticket from your billing area or you can send an e-mail message, and the actual response time for either of these rarely surpasses 30 mins since we have admins available 24x7. In case you want general info about our servers or you've got some billing question/issue, you can also call one of the local telephone numbers that we have on three continents or you may employ our live chat service and consult with an agent online. For third-party software assistance, we provide a Managed Services upgrade, that you can include to your server package from the billing Control Panel.